使用外贸B2C网站经营在线销售商品的，我们需要格外注意网站上的各类声明，国外用户非常注重的政策说明文档。
这里我们以Legal Notice、Terms of use、Privacy Policy、Shipping Policy、Delivery and returns这五类文档进行一个案例的提供，修改邮箱及公司名等细节后可以对号入座。
一、Legal Notice 法律声明
The publishing director is glovenless
contact@glovenless.com
For any information or advice, you can contact us directly:
– Online, via our contact page.
I. TECHNICAL INFORMATION
– Internet network –
It is recalled that the secrecy of correspondence is not guaranteed on the Internet network and that it is up to each Internet user to take all appropriate measures to protect their own data and/or software from contamination by any virus circulating on the Internet.
II. PERSONAL DATA
All information in your account is only used in the context of your commercial relationship with https://glovenless.com/. This information is never shared with third parties or resold. In accordance with the provisions of law n° 78-17 of January 6, 1978 relating to data processing, files and freedoms, the site has been declared to the CNIL (National Commission for Data Processing and des Libertés), under the number 1517135 v 0.
二、Terms of use 使用条款
This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase from https://glovenless.com/ (the “Site”).
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, the websites or search terms that referred you to the Site, and information about how you interact with the Site. We call this automatically collected information “Device Information”.
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the site and collect data including your IP address, browser type, internet service provider, referring/exit pages and timestamps.
– “Web beacons”, “tags” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card, email address and phone number.We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use your personal information?
We use the Order Information we collect generally to fulfill all orders placed through the Site (including processing your payment information, arranging for shipping, and providing invoices and/or order confirmations) . Additionally, we use this Order Information to:
– Communicate with you;
– Filter our orders to detect potential risk or fraud; and
– When in accordance with the preferences you have shared with us, to provide you with information or advertisements relating to our products or services.
We use the Device Information we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics on the how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing personal information with you
We share your personal information with third parties to help us use your personal information, as described above. For example, we use Woo Commerce to power our online store. We also use Google Analytics to help us understand how our customers use the Site —
you can learn more about how Google uses your Personal Information here:
You can also opt out of Google Analytics here:
Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to protect our privacy rights. ‘another way.
Behavioral Advertising
As described above, we use your personal information to provide you with targeted advertisements or marketing communications that may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how -does-it-work
You can opt out of targeted advertising using the links below:
– Facebook: https://www.facebook.com/settings/?tab=ads
– Google: https://www.google.com/settings/ads/anonymous
– Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance opt-out portal at: http://optout.aboutads.info/.
Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your rights
If you are a European resident, you have the right to access the personal information we hold about you and to request that your personal information be corrected, updated or deleted. If you wish to exercise this right, please contact us using the contact details below.
Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example if you place an order through the Site), or otherwise to pursue our listed legitimate business interests. above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Retention of your data
When you place an order through the Site, we will retain your order information for our records unless and until you ask us to delete this information.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Minors
The Site is not intended for persons under the age of 18
contact us
For more information about our privacy practices, if you have any questions or would like to make a complaint, please contact us by email at contact@glovenless.com
三、Privacy Policy 隐私政策（必备）
ARTICLE 1 – PERSONAL INFORMATION COLLECTED
When you make a purchase on our store, as part of our buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive the Internet Protocol address (IP address) of your computer, which allows us to obtain more details about the browser and operating system you are using.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
ARTICLE 2 – CONSENT
How do you get my consent?
When you provide us with your personal information to complete a transaction, verify your credit card, place an order, schedule a delivery or return a purchase, we assume that you consent to our collecting your information and using it to this end only.
If we ask you to provide us with your personal information for another reason, such as for marketing purposes, we will ask you directly for your express consent, or we will give you the opportunity to refuse.
How can I withdraw my consent?
If after giving us your consent, you change your mind and no longer consent to us contacting you, collecting your information or disclosing it, you can notify us by contacting us at contact@glovenless.com
ARTICLE 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms and Conditions of Sale and Use.
Payment:
Your information is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Information relating to your purchase transaction is kept for as long as necessary to finalize your order. Once your order is finalized, the information relating to the purchase transaction is deleted.
All direct payment gateways are PCI-DSS compliant, managed by the PCI Security Standards Council, which is a joint effort of companies such as Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card data by our store and its service providers.
ARTICLE 4 – SERVICES PROVIDED BY THIRD PARTIES
In general, the third-party providers we use will only collect, use and disclose your information to the extent necessary to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase transactions.
With respect to these providers, we recommend that you read their privacy policies carefully so that you can understand how they will treat your personal information.
It should be remembered that some providers may be located or have facilities located in a jurisdiction different from yours or ours. So if you decide to proceed with a transaction that requires the services of a third-party provider, then your information may be governed by the laws of the jurisdiction in which that provider is located or those of the jurisdiction in which its facilities are located.
For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, the information belonging to you that was used to complete the transaction may be subject to disclosure under the laws of the United States. United States, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or the Terms of Service. Use of our website.
Connections
You may be required to leave our website by clicking on certain links on our site. We assume no responsibility for the privacy practices exercised by these other sites and recommend that you read their privacy policies carefully.
ARTICLE 5 – SECURITY
To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misused, accessed, disclosed, altered or destroyed inappropriately.
If you provide us with your credit card information, it will be encrypted using the SSL security protocol and stored with AES-256 type encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
ARTICLE 6 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any minor in your charge to use this website.
ARTICLE 7 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon posting to the website. If we make any changes to the content of this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances we disclose it. there is reason to do so.
If our store is acquired by or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, file a complaint, or simply want more information, contact our Privacy Compliance Officer at contact@glovenless.com
四、Shipping Policy 运输政策
DELIVERIES AND RETURNS
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of products cannot be returned. Perishable goods such as food, flowers or magazines cannot be returned. We also do not accept products for intimate or sanitary use, hazardous products or flammable gases or liquids.
Other items that cannot be returned:
- Gift cards
- Downloadable software
- Certain health and personal care products
To make a return, you must present us with a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are certain situations where only a partial refund is granted: (if applicable) - Books with obvious signs of use.
- CD, DVD, VHS tape, software, video game, tape, or vinyl record that has been opened.
- Any item that is not in its original condition, that is damaged or that has certain parts missing for reasons that are not due to our error.
- Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or missing refunds (if applicable)
If you haven’t received your refund yet, please check your bank account again first.
Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often some processing time required before a refund is posted.
If after completing all of these steps you still have not received your refund, please contact us at contact@glovenless.com
Sale items (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items are non-refundable.
Exchanges (if applicable)
We replace an item only if it is defective or damaged. If in this case you wish to exchange it for the same item, send us an e-mail to contact@glovenless.com
Gifts
If the returned item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be mailed to you.
If the item was not identified as a gift when purchased, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and he will know that you have returned the item.
Shipping
You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from it.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than $100, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return to us.
五、Delivery and returns 退货政策
How does delivery work?
✔︎ We use FEDEX for most of our deliveries in USA. You can expect your package to arrive within 2-8 business days after leaving our warehouse.
*PLEASE NOTE that due to current high demand and social distancing requirements in the workplace, our fulfillment center is taking a little longer than usual to ship orders.
When we ship the order, you will receive a confirmation email. Don’t worry if there are no scan events in the first 24 hours – the system may take a day or two to catch up.
If your order does not arrive within 12 business days, please contact us so we can track it. We guarantee delivery of your package by requiring a signature upon arrival.
Do you have a return policy?
✔︎ Yes! We are extremely confident that you will love our products. However, if not, we offer a 30 day return policy.
Returned product must be in unused condition and returned with storage bag and bow in which it arrives.
If your return item arrives without the bag or bow, or if it is deemed unsuitable by our inspection team for any reason, we reserve the right to refuse your refund.
If you need to return your products, please email our team at
Delivery and returns
How does delivery work?
✔︎ We use FEDEX for most of our deliveries in USA. You can expect your package to arrive within 2-8 business days after leaving our warehouse.
*PLEASE NOTE that due to current high demand and social distancing requirements in the workplace, our fulfillment center is taking a little longer than usual to ship orders.
When we ship the order, you will receive a confirmation email. Don’t worry if there are no scan events in the first 24 hours – the system may take a day or two to catch up.
If your order does not arrive within 12 business days, please contact us so we can track it. We guarantee delivery of your package by requiring a signature upon arrival.
Do you have a return policy?
✔︎ Yes! We are extremely confident that you will love our products. However, if not, we offer a 30 day return policy.
Returned product must be in unused condition and returned with storage bag and bow in which it arrives.
If your return item arrives without the bag or bow, or if it is deemed unsuitable by our inspection team for any reason, we reserve the right to refuse your refund.
If you need to return your products, please email our team at contact@glovenless.com with your order name and number, and the reason you wish to return your products.
Our customer service will then ask you some mandatory questions regarding your return to prevent people from taking advantage of our system.
We will send you a free return label which you must stick on your original packaging before taking it to a post office.
with your order name and number, and the reason you wish to return your products.
Our customer service will then ask you some mandatory questions regarding your return to prevent people from taking advantage of our system.
We will send you a free return label which you must stick on your original packaging before taking it to a post office.
